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Discussion topic: Deduction debit

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This message was authored by: Briant24

Deduction debit

This month i receieved a auto debit for sky broadband 25£ but at the moment i dont dont any broadband installed. I just move to new flat. Previous flat broadband was already cancelled since 4th september. How is that possible to get any deduction if im not using any sky service

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This message was authored by: caesarome

Re: Deduction debit

Posted by a Superuser, not a Sky employee. Find out more

@Briant24 

Have you placed an order with Sky for a broadband package ?

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This message was authored by: Briant24

Re: Deduction debit

Yes, i have place but i was told by the customer service. Sky is not applicable in my area. Doesnt make sense to me. 

This message was authored by: caesarome

Re: Deduction debit

Posted by a Superuser, not a Sky employee. Find out more

@Briant24 wrote:

Doesnt make sense to me. 


Nor me so if you are sure that is is Sky that has taken this payment you will have to call them again about this.

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This message was authored by: Sharcuk

Re: Deduction debit

@caesarome Could it be a final payment due during the notice period? OP suggested he/she might have been with Sky previously?



Sky Q, 3 mini boxes, booster and full fibre gigafast. Good WiFi coverage throughout a 4-bedroom house!
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