Damaged outside cable

[LVxxxx]

I've gone through the cable with hedge trimmer outside . Now I need to get through to sky to contact open reach but I'm going round in circles with their "help" bot/online checkers /phone call.

[Daniel0210 · Accepted solution]

@LVxxxx 

All calls will start automated (aka 'the bot') which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.