Daily Speed Drop Off @ 5pm

[Samrus]

I am coming to post hear to share my frustrations with Sky after multiple failed attempts with their support team via phone calls over the last 11 days. 

Around 3 weeks ago we started getting major drop offs in our download bandwidth and a lots of packet loss from around 5pm each day (we have been on full fibre since May with 0 issues) 

I have now called support 7 times, the case has been escalated 2x to the network team only for them to say that there is no issue. 

I work from home all day everyday and have multiple monitors on my internal network as well as my LAN connection. Everyday all day we will get 100% of our package (Full Fibre 300) and then at around 5pm each day it drops on average to between 6mbps and 10 mbps. I have shown support this happening even with a. Fully isolated network, a single laptop connected via Ethernet with all other devices disconnected. 

They insisted to  ship me a new router, still exactly the same issue. 

I have asked for the case to be escalated again and a manager call back to come. But I do not expect anything to come of this. 

I am at a total loss, as they are saying no issues, thinking to go down the route of cancellation and seek compensation for the lack of service commitment. 

[JimM1]

@Samrus Would help if you did a BQM against your sky Hub, are you on a sky Max or a sky Broadband Hub?

[Samrus]

 

 

 

Thanks, I have just setup a thinkbroadband one but have had a similar test running from my home outbound since earlier this week, clearly showing the increase in ping times from around 5pm every day when this issue starts. 

[JimM1]

@Samrus Link your BQM!