@Dcass08 The redirect to the Forum is suggested to save waiting in the call queue or going to the self help is also another suggestion from the BOT, does try to keep you off the calling cycle as much as possible, but your posting looks like you are all in control, your BB broadband is down and if the lights are showing that on the sky Hub will be the case.
This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start
or at least an hour or so later if trying to find out area fault etc this one below.
If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker
