Current occupier shouldn’t cancel their Sky broadband until we move in?

[Rebeccarush33]

I have rang Sky today to let them know I am moving home. They can see the current occupiers at the property have sky already.

We have been told to ask the current occupiers to not cancel their contract until after our internet is connected at the new property. I accepted this on the phone, but can't think why this is necessary. Please can someone explain?

[cookiemonsteruk]

@Rebeccarush33 

Sky can't connect you until the current occupiers have cancelled

When do you have occupancy of the new address normally openreach have a 12 day turn round between receiving the order from sky and connecting you

[TimmyBGood]

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@Rebeccarush33 wrote:

We have been told to ask the current occupiers to not cancel their contract until after our internet is connected at the new property. 

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Unfortunately that's entirely incorrect advice, and roughly the exact opposite of what's ideal...

[Chrisee]

@Rebeccarush33 ideally if the current occupiers are moving and want to stay with Sky they need to book a home move which then means you can do the same see https://www.sky.com/moving-home