Coventry CV1 broadband down

[Cybergeek]

Anyone else in CV1 without broadband? My has been down since around 16:20 today (06/02/2026). ONT showing Red LED for service. 

[Daniel0210]

@Cybergeek 

See this article currently posted at the top of the Broadband board

https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

[Cybergeek]

BTopenreach attended site and discovered a break in the buildings internal fibre cable. I was told it could be weeks before MDU get round to repairing the fibre, but it may need the whole building to be recabled.

When I called Sky to get an update, I was horrified to told that (unlike other ISP's) Sky does not provide data dongles/SIM's for customers with long-term outages. So much for being a VIP Diamond customer!

[Daniel0210]

I was horrified to told that (unlike other ISP's) Sky does not provide data dongles/SIM's for customers with long-term outages. 

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@Cybergeek 

Yes, that's correct. 

[JimM1]

@Cybergeek Everyones a VIP to sky and guess you dont have the right sky package to allow the data if that would even work anyway! 

[Cybergeek]

Overnight, the BTopenreach investigation was marked as 'complete' (even though the fault wasn't fixed) which triggered Sky to close the original fault report.

Today when I called Sky for an update, I had to open a new fault report, get it back-dated to the actual start date and then requested an escalation. Utter incompetence on Sky's part. I can't wait for the feedback survey!