Continuous orange light no internet issues

[EllenMatt]

Hi, 

We're repeatedly experiencing the orange voice light, causing no internet. 
This completely kills off the router, Ethernet connections also lost. 

Tonight it's happened twice in 2 hours. First happened, reset router, 2 hours later happens again. 

Sometimes this happens weekly, sometimes multiple times a day, sometimes only once a month. 

Seen several posts about this issue with no real answer. Why are Sky not resolving this when it's a know issue? 

Is it linked to a specific router type?

[Highlinder]

@EllenMatt  Have you ran the broadband test when this happens? Which speed are you on Super fast or ultrafast?

[EllenMatt]

Ironically the broadband test shows all green - despite no connection! However when I go into the router settings via http://192.168.0.1 it clearly shows it's disconnected. 

Only recovery is to reboot the hub, but that's not useful when you lose internet midway through work or game streaming 😞 

We're on ultra fast fibre 900Mb 

And it's gone again this morning.

[Chrisee]

@EllenMatt I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @EllenMatt.