I am trying to resolve a problem left with my brother in law by a so called friend. In 2020 the friend set up a Sky line product and fitted an Open Box streaming unit in my brother in laws name and address. This worked fine. Bare in mind my brother in law is 85 and struggles operating his mobile, then technology like this he stands no chance. Thats background. The friend moved in with my brother in law and lived there whilst ongoing cancer treatment was carried out. He has now cleared off to Columbia and left my brother in law with the DD monthly, but no information as to the required passwords for the account. We want the service, but are unable to sort out the problem without SKY help. I have now provided the Streaming service with two pucks. The Sky customer service person that sold the TV package said he could not update the existing legacy product as we did not have the password to the account and gave us a telephone contact number for the Broadband people. Since then I have been going around in circles, being passed from pillar to post by so called customer service agents. How do I get to an actual human being who understands and can help? or is this now not possible with SKY? I hesitate to say, it cannot be rocket science can it? After the frustration I now have I am not sure that this would be the case.
