0

Discussion topic: Constant buffering

Reply
This message was authored by: Jugers

Constant buffering

All of our tv apps - bbc, itv, prime etc have over the past 2 weeks started buffering every 5mins or so. Never had this problem previously. Ran several tests on the sky website but they all say there is no problem with the broadband or wifi. Was hoping this would resolve itself but hasnt. Tried restarting the router, clearing the cache on the apps, plugging ethernet into the tv but nothing seems to work. Any suggestions?

Reply

All Replies

This message was authored by: Chrisee

Re: Constant buffering

Posted by a Superuser, not a Sky employee. Find out more

@Jugers go into the Netflix app find the Get Help menu and run the network test which will tell you the speed the app is connecting at. You need at least a steady 25Mb/s to watch in UHD. If the speed is Ok buffering could be caused by someone else in your household using lots of bandwidth or from interference from a neighbour's network. If you suspectvthe latter try rebooting your Sky hub as thst will cause it to find the least congested channel.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply