@LydiaB15
As we are customers here so you are not talking to Sky you will need to report this to Sky, working from home doesn't give you any extra support than any other customer. If you can't make a call then Sky can also be contacted via the social media links at the bottom of this page.
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
