Constant Broadband Dropouts

[johntheripp3r]

Hi there so for the last 48 hours my internet keeps dropping. The internet light on my router goes amber (flashes and static at times) and drops the internet connection. A few minutes later it'll re establish connection.

my speeds yesterday we also very low, today speeds are better but still getting the drop outs.

Any ideas?

 

[Highlinder]

@johntheripp3r Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

[johntheripp3r]

Hi there sorry I should have elaborated, I did this yesterday and it found a fault, sky then sent open reach who apparently fixed the fault remotely (at the exchange I'm told) but I'm still getting drops outs post fix

[Highlinder]

@johntheripp3r  Well get back in touch with Sky and let them know that the problem is still there and needs to be fixed.