Connection

[JackieOrvis]

Hi my broadband keeps dropping out, Also I can not connect any of gadgets to my broadband WiFi from my bedroom

[jamesn123]

Hi @JackieOrvis 

When it drops out, do you notice any lights change on your hub? Have you tried the Sky line test to see if it flags any drops?

As for not being able to connect any device in your bedroom, this is likely a WiFi range issue. You can get WiFi extenders from Sky if you have the WiFi Max addon. 

[JackieOrvis]

Hi yes the light changes to red 

Not tried what you sergested how do I go about doing that ?

Thank you Jackie 😊 

[jamesn123]

Hi @JackieOrvis 

Head over to this link https://www.sky.com/servicechecker

Or on the My Sky app go to the broadband area and run a line test.