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Discussion topic: Connection

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Avatar for Sarah613
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This message was authored by: Sarah613

Message posted on ‎02 Feb 2026 02:29 PM

Connection

I can't connect to my wifi 

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎02 Feb 2026 02:31 PM

Re: Connection

Posted by a Superuser, not a Sky employee. Find out more

@Sarah613 you would have to give some more details before forum members can help. However as step one check the lights on the Sky hub see https://www.sky.com/help/articles/hub-lights-explained-start

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: JimM1

Message posted on ‎02 Feb 2026 02:32 PM

Re: Connection

@Sarah613 Has this just happened for the connection, if so what do you see when looking at the sky Hub!

 

This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start

 

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