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Discussion topic: Connection

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This message was authored by: Gem851

Connection

My tv keeps buffering constantly. Have tried restarting my wifi. Of the four lights the first is green and constant, second is not on, third is green and constant and forth is Amber and constant.

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This message was authored by: Daniel0210

Re: Connection

Posted by a Superuser, not a Sky employee. Find out more

@Gem851 

This link explains the lights on the various hubs

https://www.sky.com/help/articles/hub-lights-explained-start 


Any broadband issues between midnight and 7am could be essential overnight maintenance taking place which is carried out then to minimise disruption. There’s no pre-warning of this. See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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