Discussion topic: Connection to sky box

This message was authored by: Zedbird · ‎14 Jun 2026

Turned tv on this morning, tv channels are working fine but is not connected to network, all green light on router and other devices are connected without issue, I have been into setting trying to setup Internet connection but only option it gives me is to reset, I've done this multiple times and reset the router also but still not working.

This message was authored by: GD1 · ‎14 Jun 2026

@Zedbird Do yu have Sky+HD, Sky Q or Sky stream?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Me134 · ‎14 Jun 2026

@Zedbird wrote:
Turned tv on this morning, tv channels are working fine but is not connected to network, all green light on router and other devices are connected without issue, I have been into setting trying to setup Internet connection but only option it gives me is to reset, I've done this multiple times and reset the router also but still not working.

Try unplugging the hub for 5 minutes and rebooting.

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub

Discussion topic: Connection to sky box

Connection to sky box

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