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Discussion topic: Connection to hive

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This message was authored by: Me441

Connection to hive

You tell me the WiFi router is working but it is not connecting to my Hive. What do I do ?

Do I  go through you or Hive

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This message was authored by: Chrisee

Re: Connection to hive

Posted by a Superuser, not a Sky employee. Find out more

@Me441 if other drvices are connectung then the issue is with the Hive hub which have a habit of being a pain to connect. Depending on which type you have I found leaving the Hive unit plugged in fir a few hours can help. Hive support have provided some incredibly questionable advice going by what other customers have posted but they are worth calling.

 

However my own Hive hub works correctly with no changes to my Sky hub so it can work. As a general suggestion keep the Hive hub a few feet from your Sky hub as these two can interfere one with the other as Hive uses a non-WiFi radio system called Zigbee to communicate with its devices but they both use the same 2.4GHz frequency band.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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