Connection problems

[Diana77]

17.30 every day my internet drops out and I never get wifi on my phone even when next to the router.

[jamesn123]

Hi @Diana77 

When the issue occurs do any lights on the hub change?

Do you have anything timed in your home for 17:30 or something thats often used at that time?

[Diana77]

No lights change. Nothing changes in the house. Today it's faulty earlier. 16.30

[jamesn123]

Hi @Diana77 

Which Sky hub do you have? https://www.sky.com/help/articles/set-up-hub-which-sky-hub-do-you-have 

[JimM1]

@Diana77 Two things spring to mind, parental controls but you would need the sky Max for that one, and have a look at the Broadband shield settings on your account!