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Discussion topic: Connection keeps dropping

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This message was authored by: Sam282

Connection keeps dropping

Internet connection keeps dropping multiple times a day, drops every 15 minutes to an hour for about 10-15 minutes at a time. 

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This message was authored by: Sticks23xx

Re: Connection keeps dropping

We are having the same issue, since yesterday 

This message was authored by: Sai24

Re: Connection keeps dropping

Happens with mine too, not sure how to fix it. 

This message was authored by: HenryF1

Re: Connection keeps dropping

We've got the same/similar problem.  Orange middle light. Pulled out wires for ten minutes before reconnecting.  Still no luck.

This message was authored by: Chrisee

Re: Connection keeps dropping

Posted by a Superuser, not a Sky employee. Find out more

First point loss of service after midnight is often linked to overnightbmaintenance so if the service is back by morning irs safe to assume that was the cause. Frequent service drops however points to a line issue which needs reporting so it can be looked into. Sky's lines should be open by 8am

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Sam282

Re: Connection keeps dropping

@Chrisee 


Thanks for your response however 

It is not just at midnight or just after it's also been happening throughout the day.

 Thanks for the information about their customer service opening time as it looks like that is most likely my only solution to stop the connection repeatedly dropping. 

This message was authored by: Shyly

Re: Connection keeps dropping

Been having the same issue since early evening yesterday 

This message was authored by: Chrisee

Re: Connection keeps dropping

Posted by a Superuser, not a Sky employee. Find out more

@Sam282 that reply was to all of the posters in the thread several of whom were posting after midnight. In your case talking to Sky is sensible.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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