Connection keeps dropping

[KirstyJobson]

I've had good stable connection with Sky until last week. Had the connection drop three times last Wednesday and it's happened again today. Checks on the app say everything is good (even when my phone couldn't connect to WiFi and was on mobile data?). I work from home and need to be connected. Twice I've lost WiFi in the middle of important Teams calls. Any advice on what could be wrong?

[MarkTork]

We are having the same issue. Been fine for 4 years and since Tuesday it keeps dropping out between 3.30pm and 9pm. Rest of the day is fine

[KirstyJobson]

Yes it was 3.30 - 4pm today and last Wednesday. I'm also getting lots of lagging in calls but it's hard to know if that's my Internet or the connection to my work network which can be temperamental some days. 

[Yakety]

I'm exactly the same - fine for years, but started dropping out past few days.

Works once its reset but I had to do that half a dozen times last night.

Sky status & 'diagnostic' tests says it's fine? But they said that when the whole country was down last year.

Could it be region related? FWIW I'm in NE Scotland.

Been with Sky for years and it's been stable until now.

[KirstyJobson]

I've been with Sky about 18 months since moving house and it's been fine up to now. I think I've had to reset it twice in those 18 months before last week. Now it's been twice in just over a week! 

I'm in Lincolnshire so nowhere near Scotland. 

[Yakety]

Following up on this, mine seemed to settle down but was especially bad week before last.

Called Sky who came out next day, replaced Router, filter, and even tidied up original BT set up, refixed it to wall etc

Also escalated to BT Open Reach to check no issue with line at their side.

Touch wood now working perfectly.

We are quick to complain but every interaction with Sky from customer service handler to engineer was great. I even had phonecall today (from same customer handler) to check I was still happy.

Great response. Well done Sky 👍