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Discussion topic: Connection keeps dropping out

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This message was authored by: Natalie219

Connection keeps dropping out

My broadband connection is repeatedly dropping throughout the day. The Sky Hub’s connection diagnosis says ‘Your connection has dropped’. It is affecting multiple devices, so this isn’t just a Wi-Fi device issue. Please run a line test and check for an intermittent broadband fault.

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This message was authored by: Chrisee

Re: Connection keeps dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Natalie219 you aren't talking to Sky by posting in the forum if the online service checker is not offering help give Sky a call 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: RedAnt2014

Re: Connection keeps dropping out

The problem is that Sky use this Forum as the first point of escalation if you report an issue and all the suggestions offered don't help.

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