Discussion topic: Connection keeps dropping out
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Message posted on 12 Sep 2026 03:52 PM
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Connection keeps dropping out
My broadband connection is repeatedly dropping throughout the day. The Sky Hub’s connection diagnosis says ‘Your connection has dropped’. It is affecting multiple devices, so this isn’t just a Wi-Fi device issue. Please run a line test and check for an intermittent broadband fault.
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Message posted on 12 Sep 2026 04:07 PM
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Re: Connection keeps dropping out
@Natalie219 you aren't talking to Sky by posting in the forum if the online service checker is not offering help give Sky a call
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 12 Sep 2026 06:22 PM
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Re: Connection keeps dropping out
The problem is that Sky use this Forum as the first point of escalation if you report an issue and all the suggestions offered don't help.
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