Connection issues

[Mash2026]

I'm always playing games on my consoles in my house my wife has a ps5 and I have an Xbox my old Xbox was having issues with the connection like it would connect me to the WiFi and get me into games but then everything would be running at 500 ping people going through floors etc but yet my wife's ps5 is completely fine everything plays perfect I got a new Xbox and the same issues are still happening with me we thought maybe it's a dead zone in the house but now my console is in the same room as hers and still it's not working I'm using mobile data to run my console and that works better I just don't know why it isn't working and it's incredibly frustrating after spending 450 pounds on a New console 

[Danz994]

Hi there @Mash2026 Thanks for your first post on the Community forum.

I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141