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Discussion topic: Connection issue

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This message was authored by: Yrekk

Connection issue

For around a month now my WiFi just cut connection randomly all throughout the day sometimes will work for a few hours then won't work for a few or will work for 10 off work for 10. Every since I've been with sky I haven't ever had any connection in our bedroom it doesn't show. We are a flat 

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This message was authored by: caesarome

Re: Connection issue

Posted by a Superuser, not a Sky employee. Find out more

@Yrekk 

The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker


If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

 

A poor signal in certain rooms like your bedroom is something that comes up on here on a regular basis so try going through this to see if it helps:


https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...


If not and if you have Wi-Fi Max on your account then Sky will loan up to 3 pods as you can read about here:

 

https://www.sky.com/help/articles/sky-wifi-max

 

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

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