Connection dropping

[azzarichardson]

I'm getting sick of this as it's impossible to watch TV in the evenings. The connection drops every few minutes and it's either the connection to the router or to the Q box. This has all started since we've had our broadband upgraded. An engineer has been out and obviously didn't resolve anything.

[arcadeavenger]

Hi @azzarichardson, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141 Thanks, Becca.