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Discussion topic: Connection dropping

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This message was authored by: Vici2

Connection dropping

Hello my internet connection keeps dropping. It does not appear to have been stable since it was set up. I work from home and had two issues last week using zoom where it dropped numerous times. My previous package was more stable and it was not full fibre and only 150mb please advise all tests just show good yet devices are showing two bars on wifi 

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This message was authored by: caesarome

Re: Connection dropping

Posted by a Superuser, not a Sky employee. Find out more

@Vici2 

Try going through this to see if it helps:


https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...


If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

 

https://www.sky.com/help/articles/sky-wifi-max

 

Select "No, I still need help" at the bottom on the above link.

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