Connection dropping every evening

[Dbr1]

For weeks now my internet has been dropping on what seems like every evening at random times between about 9 and 11pm ish, sometimes multiple times only for minutes, sometimes for an hour or two, although that is rare, I usually have only laptop and mobiles connected so not usually using much speed, occasionally streaming with the TV, when it does drop it's every item that is connected so definitely not a software problem at my end, router has been in the same place for  years and nothing in the house is on a timer so as it's similar times every day I'm assuming it's an outside problem, maybe more use over my local area? (Had Sky BB for years and never had a problem until lately)

[Chrisee]

@Dbr1 whst happens to the LEDs on the hub when the connection is lost? They help diagnose the issue if the Internet light goes amber the hub has dropped its connection if it remains green then the issue is within your home.

In both cases the most likely cause for drops at reasonably fixed times in the evening but presumably working normal for the rest of the day is some form of interference. Consider what equipment in your home is in use or switching on or off when the connection is lost. 

Can you post your hub's stats taken when the unit is connected as explained here 

Find your Sky Broadband router statistics

[Dbr1]

[Dbr1]

Can't think of anything that changes at those times, nothing I can think of is on a timer.

The router has only white lights apart from an orange when it's trying to connect to the internet, the connection light stays white as if it's still connected, mobiles change to mobile data and laptop usually says connected to router with no internet access, usually turning the router off or rebooting through the routers page will make it reconnect again, a couple of times it's gone off for a couple of hours and the light on the router has stayed orange but I suspect that was a different issue to the regular ones.

[jamesn123]

@Dbr1 

For starters you have a pretty old router so I'd get that replaced as a first troubleshooting measure. That should be the first thing Sky want to try when you call them as well. We can always escalate your post on the forum if you prefer to chat to a Sky rep. 

[Dbr1]

Thanks for the help.

I will try phoning Sky and see if they send me a router, it just seems odd as I usually can work out any problems myself and this has me stuck with it being kind of intermittent but usually similar times.

[GF]

Hi. Did you resolve this issue ? I am having similar issues. Extremely frustrating. Sky sent me a new hub. Still not resolved.  

[PaulKCMF]

Weirdly we have been getting almost daily drop outs at different times of day. No noise on our line but speed as down 5Mb from what it used to be.

Up to 2 weeks ago it was rock solid, rarely dropped or rebooted but now router reboots are daily occurrences. I can understand recent bad weather may impact the overall performance but not to the point of total loss.

[Cloghbeg]

Not nearly as serious as any of the others but my connection drops out two evenings out of three approx, usually for no more than a minute or so, and usually between 10pm and midnight, though sometimes outside those hours. It is not a huge issue for me but is a bit of a mystery.

In my previous house (totally different area, different equipment and two different ISPs it used to do the same thing though for longer periods. The engineers could find nothing wrong at first, though later BT did some work on the area's wiring and that seemed to bring an improvement.