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Discussion topic: Connecting with no Internet

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Avatar for AKyb
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This message was authored by: AKyb

Message posted on ‎19 Jun 2024 03:39 PM

Connecting with no Internet

I'm able to connect to the WiFi but there is no Internet. I have tried on multiple different devices. On my Sky Q Hub all lights are on and green. I've tried to reset it and unplug it multiple times with no success. The open reach has the Power, PON and LAN lights on all I'm green with LOS off as it should be. Tried disconnecting and reconnecting this too with no success.
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Avatar for Chrisee
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Superuser
This message was authored by: Chrisee

Message posted on ‎19 Jun 2024 06:00 PM

Re: Connecting with no Internet

Posted by a Superuser, not a Sky employee. Find out more

@AKyb Sky recommend powering down the hub for at least 60 minutes which should reset the connection which shorter periods wont. If that doesnt work give Sky a call.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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