Connected to hub but no internet

[TylerG9e]

At about 11:30pm last night, my internet went out - My sky app stated no issues so I thought maybe weather or whatnot.

Wake up this morning and the lights are Green - Amber - Green. WiFi on my phone states connected without internet.

My Sky app says there is an issue, do the checker and says it's fine. 

I have so far - unplugged and turned back on, reset, logged in as admin and rebooted. I've checked all the lines, cables, plugs. Nothing seems wrong!

I tried calling sky and it was just automated sending me back to the service checker...but service checker says it's all okay?!

Please help, I have lots of work to do today 😭

[Mr+Flibbles+86]

Hi there @TylerG9e , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Benmorris]

Mine is the exact same as yours happened last night around 10pm and still nothing is working to fix it. Only have the WiFi 3 days and this happens. Very very poor work

[Mr+Flibbles+86]

We are still looking to help you @TylerG9e . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Benmorris]

Appearntly there is an outage at me but on downdetector or anything I look on I can't see if anything is down. Becoming a joke since only installed on Friday and it's gone Saturday