Connected but no Internet

[LBie]

All the lights are green and we get connected but no Internet on our mobile phones. Only Netflix works on the TV but not bbc I-Player or Prime.

[Brill+Gill]

Hi @LBie, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141