0

Discussion topic: Connect Laptop to Router

Reply
This message was authored by Zeeaaa This message was authored by: Zeeaaa

Connect Laptop to Router

My laptop is connected to the WiFi but it keeps on cutting out. Have checked on my Sky Go app and apparently my signal is absolutely fine, but it's saying that my laptop is connected to a WiFi Extender, not the router. I have disconnected the WiFi and tried to reconnect but I'm still having the same issue.
Reply

All Replies

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Connect Laptop to Router

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks

Lisa - Sky Tech Team Expert
This message was authored by jamesn123 This message was authored by: jamesn123

Re: Connect Laptop to Router

Posted by a Superuser, not a Sky employee. Find out more

@Zeeaaa 

If its saying your laptop is connected to extender when it doesnt need to be then that could be the issue. Do you have any Sky boosters or 3rd party extenders?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Connect Laptop to Router

Posted by a Sky employee

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
Zeeaaa
Topic Author
This message was authored by Zeeaaa This message was authored by: Zeeaaa

Re: Connect Laptop to Router

We have another sky box upstairs that may be the cause, however I have never linked my laptop to that device so am unsure as to why it would be running through that! 

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Connect Laptop to Router

Posted by a Superuser, not a Sky employee. Find out more

@Zeeaaa 

What Sky box is that? Sky Booster? Sky Q?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Zeeaaa
Topic Author
This message was authored by Zeeaaa This message was authored by: Zeeaaa

Re: Connect Laptop to Router

We have another sky q box upstairs.

 

This message was authored by jamesn123 This message was authored by: jamesn123

Re: Connect Laptop to Router

Posted by a Superuser, not a Sky employee. Find out more

@Zeeaaa 

Sky Q boxes mesh with your main Sky router so any device you connect to your main hub will be able to roam and use any of your Q boxes as a booster

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion