13 Jan 2025 06:11 PM
14 Jan 2025 10:58 AM
Posted by a Sky employeeHi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
14 Jan 2025 10:59 AM
Posted by a Superuser, not a Sky employee. Find out moreIf its saying your laptop is connected to extender when it doesnt need to be then that could be the issue. Do you have any Sky boosters or 3rd party extenders?
16 Jan 2025 11:30 AM
Posted by a Sky employeeWe are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
22 Jan 2025 04:22 PM
We have another sky box upstairs that may be the cause, however I have never linked my laptop to that device so am unsure as to why it would be running through that!
22 Jan 2025 04:34 PM
Posted by a Superuser, not a Sky employee. Find out moreWhat Sky box is that? Sky Booster? Sky Q?
22 Jan 2025 04:54 PM
We have another sky q box upstairs.
22 Jan 2025 05:25 PM
Posted by a Superuser, not a Sky employee. Find out moreSky Q boxes mesh with your main Sky router so any device you connect to your main hub will be able to roam and use any of your Q boxes as a booster
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion