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Discussion topic: Confused on install day

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Avatar for Jack228
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This message was authored by: Jack228

Message posted on ‎07 Sep 2025 02:30 PM

Confused on install day

I've recently had a text from city diver saying there going to install my cable tomorrow 8th sep but also a text saying from sky it won't be activated by the 6th of November. So went on the app and it's also saying my engine is coming on that date as well even though on the phone I booked it in on the 8th of sep

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Avatar for jamesn123
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Superuser
This message was authored by: jamesn123

Message posted on ‎10 Sep 2025 10:43 AM

Re: Confused on install day

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jack228 

Sometimes there can be a delay to installs due to engineer availability or other work required before the cable is brought into your home. 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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This message was authored by: GD1

Message posted on ‎10 Sep 2025 10:53 AM

Re: Confused on install day

Posted by a Superuser, not a Sky employee. Find out more

@Jack228  You mean City Fibre?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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