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Discussion topic: Complete internet blackout

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This message was authored by Kay32 This message was authored by: Kay32

Complete internet blackout

Hi I can't get my WiFi to work all day, we just get the orange searching light on the router. I've reported it and an engineer is coming from open reach but it says it could be days and I start work at 8am tomorrow. any ideas other than thethering (I don't have much data and I've only ever lost broadband for an hour or so) 

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This message was authored by caesarome This message was authored by: caesarome

Re: Complete internet blackout

Posted by a Superuser, not a Sky employee. Find out more

As you reported this to Sky and an engineer from Openreach has been booked this will be because after Sky ran a test on your line a fault has been found somewhere outside of your property so they should be sent to the location of the fault to fix it and this should happen within 3-5 working days. Sadly this can't be speeded up so you starting working tomorrow doesn't play any part in this.

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