Compensation

[Alfie41]

I want to be compensated for the time that I have not had internet for it has taken so long to have anything to happen I haven't had WiFi since the 27th of may considering my bill was £56 and I'm not getting anything for it I would like to be compensated for time I've had no WiFi it has made things really difficult for me 

[Daniel0210]

@Alfie41 

This link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it.

From Ofcom’s website:~
If your broadband or landline service stops working, you will have to report the fault to your provider. If the service is not fixed after two full working days, you would not need to ask for compensation or contact your provider again, as your provider has systems in place that mean you will start receiving compensation automatically if the repair takes too long.

This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from April 2026 the rate has increased to £10.34 for every complete day).

▫️There is no equivalent scheme for customers in the Republic of Ireland.
▫️There is no automatic compensation for TV services affected by a broadband fault.
▫️Sky broadband discussed here is a domestic service so whilst Sky allow customers who work from home to use it for that purpose they won't receive additional or quicker support.

[Mark39]

@Alfie41  I assume you've reported a fault to Sky.

Sky pay compensation automatically in accordance with OFCOM's scheme. It's usually paid within 30  days of a fault being fixed.

For details see: https://www.sky.com/help/articles/auto-compensation