Discussion topic: Compensation
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Message posted on 20 Feb 2026 07:34 AM
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Compensation
Broadband still not connected. Was booked for a week ago. Lost £247 500 so far. How do I claim it back.
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Message posted on 20 Feb 2026 07:45 AM
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Re: Compensation
@Marko8 wrote:
Lost £247 500 so far. How do I claim it back.
Not sure what that amount is supposed to be?
Auto compensation for delayed installation is explained in this link. It is applied 30 days after the installation is completed as a credit on your Sky Broadband account.
https://www.sky.com/help/articles/auto-compensation
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 20 Feb 2026 07:53 AM
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Re: Compensation
@Marko8 hope you are joking as no service provider will compensate a customer for lost business. Compensation is paid for delays in service provision on Sky's domestic service as explained here Customer Auto-Compensation | Sky Help | Sky.com This scheme is approved by Ofcom.
By the by the contract for a Sky domestic broadband limmits use of the connection to "privste use for you and your household only" Sky's business services have a different contract but I expect you will find they include a clause excluding "consequential loss".
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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