0

Discussion topic: Compensation

Reply
Avatar for Nathan911
Level 1 icon
What's this?
This message was authored by: Nathan911

Message posted on ‎25 Jul 2024 06:22 PM

Compensation

Hi my Internet isn't working and haven't been for the past week I can't connect to the Internet on my TV or watch TV I have an engineer booked I would like to be compensated for my services
Report post
Post 1 of 3
305 Views
0 Likes
Reply
Reply

All Replies

Avatar for Highlinder
Level 16 icon
What's this?
Superuser
This message was authored by: Highlinder

Message posted on ‎25 Jul 2024 06:29 PM

Re: Compensation

Posted by a Superuser, not a Sky employee. Find out more

@Nathan911  You will only see this when the fault is fixed and then Sky are able to work out how much to credit your account with.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Report post
Post 2 of 3
301 Views
0 Likes
Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎25 Jul 2024 06:40 PM

Re: Compensation

Posted by a Superuser, not a Sky employee. Find out more

@Nathan911 
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day). 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 3 of 3
289 Views
0 Likes
Reply
Reply