25 Jul 2024 06:22 PM
25 Jul 2024 06:29 PM
Posted by a Superuser, not a Sky employee. Find out more@Nathan911 You will only see this when the fault is fixed and then Sky are able to work out how much to credit your account with.
25 Jul 2024 06:40 PM
Posted by a Superuser, not a Sky employee. Find out more@Nathan911
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation
If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (new rates apply from 01/04/24 of £9.76 per day).
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion