Community Hub is lying again

[MAMax]

You can test everything  u wish on the app and it tells u everything is fine, which is a shame as I am sat in front of a blank screen and plenty of people have logged on detect ur sky. Is this ur way around not paying ur loyal customers compensation for a shocking services

[Daniel0210]

@MAMax 
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services. Sky won't respond to you on here.

If you haven’t done it already use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

(For any customers working from home remember that Sky Broadband is a domestic service so you won’t receive any extra or quicker support).