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Discussion topic: Claiming cancellation fee from previous supplier

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This message was authored by: Ester2

Message posted on ‎07 Jul 2026 06:35 PM

Claiming cancellation fee from previous supplier

After I switched to Sky Broadband I sent a claim for the cancellation fee from ex provider.  I didn't get an acknowledgement from Sky and now I've  lost the email I sent and cannot get in touch with anyone at Sky to find out if they got my claim.  I've sent a message to the switch email address but no reply.  Thank you.  Can anyone help?  It cost me £155.  

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎07 Jul 2026 06:50 PM

Re: Claiming cancellation fee from previous supplier

Posted by a Superuser, not a Sky employee. Find out more

@Ester2  How to claim is detailed here https://www.sky.com/help/articles/switching-credit-offer

Like you I'm a customer here, Sky Employees are clearly identified as such.
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