Checking my status

[Flossy2]

Due to unforeseen delays, I am only setting up my TV / Sky today (and not in October as I hoped)

I've got so far and on the TV, it just says "checking your status" - but it's been like this for 45 mins now.
Any advice please ?  

[Tom-W19]

Hi @Flossy2 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147