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[davidtiggers]

Is there an instant chat service 

[caesarome]

@davidtiggers 

What issue or question do you have related to Sky Broadband ?

[davidtiggers]

I have gone for sky broad band my router has arrived but my small hub things have not trying to get hold of sky is a challenge 

[GD1]

@davidtiggers Do you mean Stream Pucks as there is no small hubs.

What does your order tracker show?

[davidtiggers]

I am getting Sky WiFi max meant to have 2 small extra things for the rooms 

[GD1]

@davidtiggers  Pods, do they show on your order tracker?

[caesarome]

@davidtiggers 

Do they show here for you:

https://www.sky.com/ordertracking

Did you actually order them as I believe they are not sent otherwise.

[Me134]

You have to request the first Max pod I believe after running the diagnostic check in the MySky app on your phone (or simply call them), as even the first one isn't automatically sent out. Not everyone needs one and it would be hugely wasteful to send them out to everyone (and possibly illegal or at least against the government recommendations nowadays).

The second and third pods are only given after an engineer visit (included in the subscription) if you're still struggling, who will measure the signal around the house and recommend the best placement and options for your setting.