Discussion topic: Charges if contractor damages interior cable
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Message posted on 30 Aug 2026 04:58 PM
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Charges if contractor damages interior cable
I'm about to have the plaster removed and replaced on the wall that houses my broaband supply box and the full fiber cable that comes in from outside. They've assured me that they'll somehow be able to work fine around it, but if they damage it then I'm assuming I'll get charged a callout charge etc for it's replacement.
I spoke to cstomer services on the phone who said that I wouldn't be charged, but that seems highly unlikely to me, hence me double checking.
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Message posted on 30 Aug 2026 05:00 PM
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Re: Charges if contractor damages interior cable
Realistically I'm afraid no-one can give you a guarantee either way. It's unlikely that a repair would be chargeable, but Openreach does reserve the right to do so.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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