Charge despite returning box

[Aude1]

Hello, 

I have returned my Sky box in its original package with the return label within the time frame.

Can something be done about this please?

I did receive an email saying 

"

Thank you for returning our Sky kit

14/10/2024 at 9:06 pm

Hello my name,

Just a quick note to say thank you for sending back our Sky kit - it's now with our courier and will be with us shortly.

In the meantime, if you come across anything you should have returned, please order some more packaging here

[Chrisee]

@Aude1 hopefully you kept the proof of posting if you have give Sky a call butveven if you havent the email should be enough for the charge to be cancelled.