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Discussion topic: Carpet damaged

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This message was authored by: Lukewil

Carpet damaged

Way back in December I had full fibre installed. 

The engineers that attended were from sky as far as I was aware at the time. 

 

The engineers didn't use a dust sheet drilled through the wall and covered the new cream carpet in orange brick dust that we are unable to get out. 

They also dropped the hot drill bit onto the carpet and burnt it. 

 

Sky didn't even talk about it they just said call open reach, open reach said they subbed it to morrisons call them. 

When I finally spoke to them they kept saying they'd call back. 

After multiple calls I gave up as was getting very agitated with the whole experience...... that was in December. 

I still have a damaged carpet sky still won't help.... anyone know what I can do

Thanks

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This message was authored by: Danz994

Re: Carpet damaged

Posted by a Sky employee

Hi there @Lukewil I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

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