Cannot connect to the network

[ZKG]

I've switched everything off but my sky Q is still not connecting to the network. WiFi and broadband are all working fine . Not sure what to do, any advice? 

[Brill+Gill]

Hi @ZKG, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141