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Discussion topic: Cannot connect echo dot due to captive portal

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4133charl
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Cannot connect echo dot due to captive portal

‎20 Mar 2024 08:52 AM

Hi, 

 

I was trying to set my up my dad's echo dot, but the Alexa app stated that it could not connect as there was a captive portal. Does anyone know how I can fix this? Thank you 

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TimmyBGood
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Re: Cannot connect echo dot due to captive portal

‎20 Mar 2024 10:23 AM

Posted by a Superuser, not a Sky employee. Find out more

@4133charl 

 

The Alexa app is mistaken: there is no captive portal functionality hosted by a Sky Hub.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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4133charl
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Re: Cannot connect echo dot due to captive portal

‎20 Mar 2024 10:39 AM

Many thanks for your help. I will try deleting the Alexa app and starting again. 

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