@Adkl9lor check you are siigning in with the Sky id linked to the account. If you are sure you arecand still cannot access the settings call Sky.
However disabling the Shield's settings is not going to change the speed your hub connects at
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
