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Discussion topic: Cancelling

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Vbeee
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This message was authored by Vbeee This message was authored by: Vbeee

Cancelling

‎05 May 2022 05:07 PM

I'm trying to cancel 

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Highlinder
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Superuser
This message was authored by Highlinder This message was authored by: Highlinder

Re: Cancelling

‎05 May 2022 05:12 PM

Posted by a Superuser, not a Sky employee. Find out more

@VbeeeAre you thinking of moving to another provider or stopping your service completely and have no internet at all?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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Daniel0210
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Superuser
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Re: Cancelling

‎05 May 2022 06:01 PM

Posted by a Superuser, not a Sky employee. Find out more
@Vbeee wrote:

I'm trying to cancel 

@Vbeee 

If you are cancelling broadband totally or are moving to Virgin you'll have to contact Sky and give the required notice of 14 days. This link may help https://www.sky.com/help/articles/cancel-sky-broadband
If you are changing to another ISP who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.
You’ll need to return any loaned router so ensure you get proof of posting and keep it indefinitely.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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