Cancellation

[Bianca11]

Hi

id like to cancel my sky broadband 

[Daniel0210]

@Bianca11 
If you are cancelling Broadband/Talk altogether you need to contact Sky and give the required notice of 14 days. Remember that if you are still in a discounted 18/24 months deal Sky could impose cancellation charges.

Return packaging for any equipment Sky expect back will be sent out to you near the end of any notice period. Remember to keep any proof of posting indefinitely.

[Bianca11]

Ok that's fine

Can we proceed with the cancellation as I am moving out of the property at the end of this month.

please can you cancel my next direct debit and we can proceed with the cancellation 

thanks very much for your service

kind regards

bianca 

[Daniel0210]

@Bianca11 
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services on here. You need to call Sky. 

[PandJ2020]

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@Bianca11 wrote:

thanks very much for your service

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...it was another customer telling you the process!