Cancellation of

[JamieMalone]

Dear Sky,

I'm reaching out to express my frustration with the prolonged delay in sending an engineer to install the broadband at our residence. It's been an incredibly long wait, and this lack of prompt service has been quite disappointing.

On top of this, I made seven attempts to contact your customer care team on Friday, 27th of September, and the experience was nothing short of frustrating. Each time I called, I was met with unhelpful responses and was disconnected on every single call. This level of disrespect and poor customer service is simply unacceptable.

Given these circumstances, I am left with no choice but to request the immediate cancellation of our broadband services with Sky. Additionally, I am requesting a refund for the inconvenience caused by the delays and the lack of support from your customer care team.

I expect the broadband to be disconnected first thing on Monday morning, and I trust that the necessary steps will be taken promptly to resolve this matter.

Looking forward to a swift resolution,

[GD1]

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@JamieMalone wrote:

Dear Sky,

I'm reaching out to express my frustration with the prolonged delay in sending an engineer to install the broadband at our residence. It's been an incredibly long wait, and this lack of prompt service has been quite disappointing.

On top of this, I made seven attempts to contact your customer care team on Friday, 27th of September, and the experience was nothing short of frustrating. Each time I called, I was met with unhelpful responses and was disconnected on every single call. This level of disrespect and poor customer service is simply unacceptable.

Given these circumstances, I am left with no choice but to request the immediate cancellation of our broadband services with Sky. Additionally, I am requesting a refund for the inconvenience caused by the delays and the lack of support from your customer care team.

I expect the broadband to be disconnected first thing on Monday morning, and I trust that the necessary steps will be taken promptly to resolve this matter.

Looking forward to a swift resolution,

---

I'm afraid nothing will or can happen on the back of a forum piost as we are mainly custoimers here.    You will need to call Sky.

[Chrisee]

@JamieMalone you are not talking to Sky by posting in this forum and you cannot cancel by making a post here. If you wish to complain use these links How to make a Sky complaint | Sky Help | Sky.com

As an observation.delays in installing broadband are almost certainly caused by `Openreach who have hit an issue slowing down the installation of a new fibre line. Switching to any other ISP who use Openreach's network will cause further delay so unless you have access to a different network it is pointless. Fibre installation delays are quite a frequent issue but given the huge number of connections literally many tens of thousands each week some going wrong is inevitable. Sky are not in control of the process and can only tell you what Openreach tell them.