@Guillaume13
You haven't contacted Sky by posting on here. This is a customer helps customer discussion forum where we try to help other customers.
See the relevant section in this link
https://www.sky.com/help/articles/sky-broadband-engineer-visits
▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
