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Discussion topic: Can’t reconnect mini boxes or booster after installing new sky hub

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This message was authored by JanboCat This message was authored by: JanboCat

Can’t reconnect mini boxes or booster after installing new sky hub

Help please. I just had new sky hub delivered. Got connection to main sky q box but can't connect to booster - got green lights for power and wireless but no light for connected. Go through on screen prompts to connect mini box and end up with message that router not issuing IP addresses. I have powered everything off and tried several times but no joy. I have no idea how to find out what IP address is let alone how to enter one manually. My ignorance is no bliss! Any guidance welcome.

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Can’t reconnect mini boxes or booster after installing new sky hub

Posted by a Superuser, not a Sky employee. Find out more

@JanboCat 

 

If that's a white Max Hub then I think you'd set up any Q Mini box with a WPS button press on the main Q box, not the Hub.

 

There's also matching Max 'pods' as boosters rather than the previous rectangular models.

 

 

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
JanboCat
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This message was authored by JanboCat This message was authored by: JanboCat

Re: Can’t reconnect mini boxes or booster after installing new sky hub

Many thanks

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