Can’t connect

[AlexHowell]

I can't access WiFi at home even though I've run the WiFi test and it says everything is ok.

all the lights are green and not flashing on the router but I can't get anything to work. Help!

[Tom-W19]

Hi @AlexHowell 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

HI @AlexHowell 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us